1. Bakker AB, Demerouti E, Verbeke W (2004). ‘Using the job demands– resources model to predict burnout and performance’. Human Resource Management, vol 43, pp 83–104.
2. Baumruk, R., Gorman, B. Jr, Gorman, R. E., & Ingham, J. (2006), Why managers are crucial to increasing engagement, Strategic HR Review, 5 (2), pp 247.
3. Halbesleben JRB, Wheeler AR (2008). ‘The relative roles of engagement and embeddedness in predicting job performance and intention to leave’. Work and Stress, vol 22, pp 242–56.
4. Harter JK, Schmidt FL, Hayes TL (2002). ‘Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis’. Journal of Applied Psychology, vol 87, pp 268– 79.
5. Hewitt Associates (2004). Employee engagement higher at doubledigit growth companies. Hewitt Associates. Retrieved fro m www.hewittassociates.com/_..._/Assets/.../DDGEngagementfull.pdf , accessed during April 2014.
6. IRS (2004). It pays to talk: Gauging the employment relationship. IRS Employment Review, 811: pp 9 – 16.
7. Likert R. A technique for the measurement of attitudes. Archives of Psychology. New York: The Science Press, 1932;22 140:55.
8. Lockwood, N. R. (2006). Talent management: driver for organizational success HR content Program. SHRM Research Quarterly. Retrieved from: www.shrm.org/research/quarterly/ 2006/0606RQuart.asp, accessed during April 2014.
9. Maitland, R. (2005). How happy employees mean bigger profits. People Management, 14 July.
10. Nowack, K. (2006). Employee engagement, job satisfaction, retention and stress. Retrieved from:www.envisialearning.com, accessed during April 2014.
11. Sadavarti, S. (2005). Art of delegation. Retrieved from http://www.moneycontrol.com/news/management/sanjeevsadavartithe artdelegation_188165.html, accessed during March 2014.
12. Salanova M, Agut S, Peiró JM (2005). ‘Linking organizational resources and work engagement to employee performance and customer loyalty: the mediation of service climate’. Journal of Applied Psychology, vol 90, pp 1217–27.
13. Salanova, M., Agut, S., &Peiro, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90, pp 1217–1227.
14. Schaufeli WB, Taris TW, Bakker AB (2006). ‘Dr Jekyll and Mr Hyde: on the differences between work engagement and workaholism’ in Burke RJ (ed), Research Companion to Working Time and Work Addiction, pp 193–217. Northampton: Edward Elgar.
15. Stairs, M., Galpin, M., Page, N., & Linley, A. (2006). Retention on a knife edge: The role of employee engagement in talent management. Selection & Development Review, 22 (5), pp 1923.
16. Towers P. (2003). Working Today: Understanding What Drives Employee Engagement.
17. Wayne, S. J., & Green, S. A. (1993). The effects of leadermember exchange on employee citizenship and impression management behavior, Human Relations, 46: pp 1431 40.
18. Woodruffe, C. (2006). Employee engagement, British Journal of Administrative Management, 50: pp 289.
19. Yu, P., Wu, J., Chen, I., & Lin, Y. (2007). Is playfulness a benefit to work? Empirical evidence of professionals in Taiwan. International Journal of Technology Management, 39 (3/4), pp 412429.