( ISSN 2277 - 9809 (online) ISSN 2348 - 9359 (Print) ) New DOI : 10.32804/IRJMSH

Impact Factor* - 6.2311


**Need Help in Content editing, Data Analysis.

Research Gateway

Adv For Editing Content

   No of Download : 37    Submit Your Rating     Cite This   Download        Certificate

EMPLOYMENT SATISFACTION AND THEIR LEVEL OF CUSTOMER SERVICES AT SAINSBURY

    1 Author(s):  DR.LALITA MISHRA

Vol -  7, Issue- 1 ,         Page(s) : 7 - 20  (2016 ) DOI : https://doi.org/10.32804/IRJMSH

Abstract

This research report is based on the issue of the Sainsbury organization, satisfaction of the employee and their level of customer services which has been provided by the employees. There is need to have a proper human resource management to make work force happy. One of the most important perspectives of the management is that only happy employees are able to create level of satisfaction in the consumers. So in order to lead the success it is vital aspect for the organization that is employee satisfaction. Deals with the customer can be successful because of the proper interaction level and it will be due to happy employee. And so on and on the interaction spirals, virtually feeding on it. This dissertation will be found out importance of satisfaction level of employee. (Ken, 2010)

1. Ayers, Keith (2008) Engagement Is Not Enough: You Need Passionate Employees to Achieve Your Dream.
2. Schneider, Hanges, & Smith (2003). Which comes first: employee attitudes or organizational financial and market performance? Journal of Applied Psychology
3. Treacy, Michael (2006). Double Digit Growth.
4. Carpitella, Bill. (2003). Make residential construction the industry of choice [Electronic version]. Professional Builder, Oct 2003.
5. Moore, M. & Carpenter, J. 2006. The effect of price as a marketplace cue on retail patronage. Journal of Product and BrandManagement, 2006:265-271.0
6. Beverly Kaye and Sharon Jordan-Adams, “Building Loyalty and Commitment in the Workplace.” Career Systems International, 2002.
7. Jackson, T. (2002). The management of people across cultures: Valuing people differently. Human Resource Management, 41, 455–475.
8. Harter, J. W., Schmidt, F. L., & Hayes, T. L. (2002).Business-unit-level relationship between employeesatisfaction, employee engagement, andbusiness outcomes: A meta-analysis. Journal ofApplied Psychology, 87, 268–279.
9. Heskett, J.L., Jones, T. O., Loveman, G. W., Sasser, W. E. And Schlesinger, L.A. (1994) Putting the service-profit chain to work, Harvard Business Review, March-April.
10. Paauwe, J. (2009) 'HRM and Performance: Achievement, Methodological Issues and Prospects' Journal of Management Studies, 46 (1)
11. Prahalad, C. and Hamel, G. (1990) 'The core competences of the organisation' Harvard Business Review
12. Mckeena, E. and Beech, N.,2008. Human Resource Management:A Concise Analysis.2nd ed.England. FT Prentice Hall.
13.   Pugliesi K. (1999).The Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction, and Weil-BeinMotivation and Emotion, Vol. 23(2
14. Rafaeli, A., & Sutton, R. I. (1989). The expression of emotion in organizational life. Research in Organizational Behavior, 11, 1–42.
15. Morris, J. A., & Feldman, D. C. (1997). Managing emotions in the workplace. Journal of Managerial Issues, 9,257–274
16. Organ, D. W., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48, 775-802
17. Saari, L. M., & Judge, T. A. (2004). Employee attitudes and job satisfaction. Human Resource Management, 43, 395-407

*Contents are provided by Authors of articles. Please contact us if you having any query.






Bank Details