( ISSN 2277 - 9809 (online) ISSN 2348 - 9359 (Print) ) New DOI : 10.32804/IRJMSH

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ENTERPRISE RESOURCE PLANNING SYSTEMS IN TOURISM INDUSTRY

    2 Author(s):  JASVINDER SINGH , RABINDER SINGH

Vol -  4, Issue- 3 ,         Page(s) : 1123 - 1138  (2013 ) DOI : https://doi.org/10.32804/IRJMSH

Abstract

Enterprise Resource Planning (ERP) Systems are among the most popular Information Technology (IT) software being adopted in organizations globally. Such systems offer strategic and operational improvements to firms. ERP system is an enterprise-wide information system designed to coordinate all the resources, information, and activities needed to complete business processes. An ERP system supports the business system that maintains a single database for a variety of business functions such as Manufacturing, Supply Chain Management, Financials, Projects, Human Resources and Customer Relationship Management. Now a day’s ERP systems are being adopted by various organizations as part of their business growth strategies and play an important role for small scale and large scale industries to run all their major functional and process operations (Batada and Rahman, 2012). ERP systems are being implemented by different industries across the world both in production and service domains. Recently, service organizations have invested considerable resources in the implementation of Enterprise Resource Planning (ERP) systems to improve efficiency, cost effectiveness and quality of service operations of the various service industries. Tourism industry is one which is depended on integrated information network that plays a critical role in enhancing business success relationship.

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