( ISSN 2277 - 9809 (online) ISSN 2348 - 9359 (Print) ) New DOI : 10.32804/IRJMSH

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PERFORMANCE EVALUATION ON THE EFFECTIVENESS OF SERVICES BY TELANGANA STATE TOURISM DEVELOPMENT CORPORATION (TSTDC)

    1 Author(s):  DR. A VIJAYA GOVIND

Vol -  7, Issue- 9 ,         Page(s) : 102 - 110  (2016 ) DOI : https://doi.org/10.32804/IRJMSH

Abstract

This paper evaluates the effectiveness of services rendered Telangana State Tourism Development Corporation (TSTDC). Customer service effectiveness is a critical measure of success for service industry especially with tourism and hospitality industry. In service relationships, where a single employee may be the only point of contact for customers, monitoring service effectiveness becomes incumbent upon the employees delivering the service

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