( ISSN 2277 - 9809 (online) ISSN 2348 - 9359 (Print) ) New DOI : 10.32804/IRJMSH

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RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND ABILITY TO MANAGE PATIENT RELATIONSHIP AMONG FRONTLINE EMPLOYEES–A STUDY OF SELECTED INDIAN HOSPITALS

    2 Author(s):  DR.TAPAS LATA SAHU, PROF.R.P.DAS

Vol -  8, Issue- 6 ,         Page(s) : 190 - 198  (2017 ) DOI : https://doi.org/10.32804/IRJMSH

Abstract

Curing patient with care is the ultimate objective of any hospitals. It demands specialized skills and abilities to serve patient with accuracy, attention, sophistication and determination. But being equipped with these skills some health professional’s blossom and others do not. The health professional need to deal with sophisticated medical equipment with great care and spend long working hours yet they are expected to remain calm and courteous while dealing with patients. In these situations, emotional intelligence could play vital role to balance both their personal and professional life situations as patient do consider the behavior displayed by the health professionals along with their expertise while selecting hospital to get treated. The health professionals who are emotionally intelligent are better able to connect with their patients as it is believed that higher the emotional intelligence of health professionals better will be their ability to build relationship with patients.

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