( ISSN 2277 - 9809 (online) ISSN 2348 - 9359 (Print) ) New DOI : 10.32804/IRJMSH

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A STUDY ON TOTAL QUALITY MANAGEMENT SYSTEM WITH RESPECT TO OPERATION LEVEL EMPLOYEES IN KAVERI AGRO INDUSTRIES KRISHNAGIRI

    1 Author(s):  DR.D.SUGANTHI.

Vol -  10, Issue- 4 ,         Page(s) : 297 - 304  (2019 ) DOI : https://doi.org/10.32804/IRJMSH

Abstract

A quality management system (QMS) is a collection of business processes focused on achieving a corporate quality policy and quality objectives — i.e. what your customer wants and needs. It is expressed as the organizational structure, policies, procedures, processes and resources needed to implement quality management. Early systems emphasized predictable outcomes of an industrial product production line, using simple statistics and random sampling. By the 20th century, labour inputs were typically the most costly inputs in most industrialized societies, so focus shifted to team cooperation and dynamics, signalling solution of problems via a continuous improvement cycle. In the 21st century, QMS has tended to converge with sustainability and transparency initiatives, as both investor and customer satisfaction and perceived quality is increasingly tied to these factors. Of all QMS regimes, the ISO 9000 family of standards is probably the most widely implemented systems. The emphasize on quality management is wide spread and applies to almost every entity that exist in the environment and an attempt has been made regarding Total Quality Management with respect to Kaveri Agro Industries Krishnagiri.

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