1. Krishna Kumar (2010) “customer satisfaction Vs service quality” 6th Banking technology 2010 conference and banking technology awards 2009 India.
2. Chakerabarthy A (2003) “ Banking up the wrong There customer satisfaction in retail banking in the UIC” International Journal of Applied marketing UIC Vol-1 pp 105-125
3. Shajahan.S (2005) “A study on the level of customers satisfaction on various modes of banking services in India” proceeding of the international conference 2004, on business and finance Vol-I pp – 46-56.
4. Kothari C.R. (2006) Research methodology methods and technique pp-69-84 pp-227-285 new age international publishers New Delhi.