• Blowers, H. (2019). THE DIGITAL STRATEGIST: Measuring Social Media and the Greater Digital Landscape. [online] Infotoday.com. Available at: http://www.infotoday.com/cilmag/sep12/Blowers/MeasuringSocialMediaandtheGreaterDigitalLandscape.shtml .
• Brown, E. (2010). Working the crowd. Social Media Marketing for Business. 1st ed. London: BCS.
• Dichter (2006), " “How Word-of-Mouth Advertising Works”, Research Volume 25, eds. Joseph W. Alba & J. Wesley Hutchinson, Provo, UT : Association for Consumer Research, Pages: 527-531
• Hawthorne, T. (2019). Media Zone: Are You Really Measuring Your Social Media Performance? Response Magazine. [online] Responsemagazine.com. Available at: http://www.responsemagazine.com/directresponsemarketing/mediazoneareyoureallymeasuringyoursocialmedia778 .
• Khan, M., (2012). Social Media’s Influence on Automobile Industry, Retrieved from <http://www.scitechnol.com/2324-9129/2324-9129-1-e102.php>
• Levinson, J. and Gibson, S. (2010). Guerrilla social media marketing. 1st ed. [Irvine, Calif.]: Entrepreneur Press.
• Lim, J., 2010. Confronting Democracy: ICT and political youth activism in Malaysia In: Asian Media Information and Communication Centre (AMIC) conference, Singapore. Retrieved from <http://www.nottingham.ac.uk/clas/staff/joanne.lim>
• Lunden, I. (2019). Instagram Is the Fastest-‐Growing Social Site Globally, Mobile Devices Rule Over PCs For Access. [online] Available at: http://techcrunch.com/2014/01/21/instagram-‐is-‐the-‐fastest-‐growing-‐social-‐site-‐ globally-‐mobile-‐devices-‐rule-‐over-‐pcs-‐for-‐social-‐access/ [Accessed 3 Jun. 2019].
• Mangold, W.G. and Faulds, D.J. (2009), “Social media: the new hybrid element of the promotion mix”, Business Horizon’ Vol. 52, pp. 357 -65
• Muntinga, D.G., Moorman, M. and Smit, E.G. (2011), “Introducing COBRAs: Exploring motivation for brand related social media use” International Journal of Advertising, 30 (1): 13-46, url: http://www.internationaljournalofadvertising.com/ArticleViewer
• Paine, K. (2019). Seven Steps to Measurable Social Media Success-‐ The Measurement Standard: Blog Edition. [online] Themeasurementstandard.com. Available at: http://www.themeasurementstandard.com/2019/06/seven-‐steps-‐to-‐ measurable-‐social-‐media-‐success.html .
• Payne, A. F., Storbacka, K., & Frow, P. (2008). Managing the co-creation of value. Journal of the Academy of Marketing Science, 36(1), 83–96. Retrieved from<http://sidlaurea.com/2012/11/25/how-to-see-co-creation-of-value-when-creating-new-services/>
• Raphael, T. (2013). Social Analytics: What to Measure and How to Drive Growth-‐ @ FolioMag.com. [online] Foliomag.com. Available at: http://www.foliomag.com/2013/social-‐analytics-‐what-‐measure-‐and-‐how-‐drive-‐ growth#.U5LV7hbvM2E.
• Raphael, T. (2013). Social Analytics: What to Measure and How to Drive Growth-‐ @ FolioMag.com. [online] Foliomag.com. Available at: http://www.foliomag.com/2013/social-‐analytics-‐what-‐measure-‐and-‐how-‐drive-‐ growth#.U5LV7hbvM2E
• Rowe M., Karnstedt, M., Chan, J., Hayes, C, Alani, H. (2011). The Effect of User Features on Churn in Social Network. Koblenz, Germany Web Science Conference. Retrieved from <http://www.lancaster.ac.uk/staff/rowem/publications.html
• Safko L.& Brake D.K 2010 The Social Media Bible: Tactics, Tools, and Strategies for Business Success, Canada,John Wiley &Sons. Inc Hoboken New Jersey Retrieved from https://www.goodreads.com </book/show/5129179-the-social-media-bible>
• Solis, B. (2011). Engage!. 2nd edn. New Jersey: John Wiley & Sons, Inc.
• Sterne, J. (2010). Social media metrics. 1st edn. New Jersey: John Wiley & Sons, Inc.
• Zeithaml, V.A., Bitner, M.J. and Gremler, D.D., 2006. Services marketing: Integrating customer focus across the firm. 4thed. London: McGraw-Hill. Retrieved from<http://trove.nla.gov.au/work/8339556>