( ISSN 2277 - 9809 (online) ISSN 2348 - 9359 (Print) ) New DOI : 10.32804/IRJMSH

Impact Factor* - 6.2311


**Need Help in Content editing, Data Analysis.

Research Gateway

Adv For Editing Content

   No of Download : 110    Submit Your Rating     Cite This   Download        Certificate

COMPETENCY MAPPING AS STRATEGIC TOOL FOR EMPLOYEE RETENTION: AN EMPIRICAL RESEARCH ON SALES STAFF OF INDIAN RETAIL INDUSTRY IN BHOPAL CITY

    2 Author(s):  DR PAVAN MISHRA ,NEHA SHRIVASTAVA

Vol -  11, Issue- 6 ,         Page(s) : 101 - 110  (2020 ) DOI : https://doi.org/10.32804/IRJMSH

Abstract

The purpose of this study was to evaluate the required competency of sales staff in Indian retail industry and also an attempt to measure the impact of these competencies on employee retention. Four competency groups, i.e. personal competency, customer orientation competency, behavioural competency and functional competency groups were taken for the study and their linkage to the employee retention especially for sales staff, were analyzed by using SPSS software. A questionnaire consisted of nineteen variables for four competency groups and nine variables for employee retention was drafted to collect data by survey method. The use of primary data in the study helps us to provide evidence of the relationship between the competency groups and employee retention. In this Study, Sales executives of Indian Organized Retail Outlet in Bhopal City were selected randomly and the study deployed a quantitative research design of 120 respondents. They reflect a significant co-relation among customer orientation competency, functional Competency and Employee Retention. The study contributes to the fields of competency mapping and Retail Industry in India and adds to the HR Body of Knowledge.

1. Shah C. (2012), “Perceived Employee Competency Assessment and Its Impact on the Performance”, International Research Journal of Humanities and Environmental Issue ISSN: 2277-9329, Vol. 1, Issue 5, August 2012.
2. Shah C. and Balyan Dr R., (2014) Managerial Competency Mapping and Training Need Assessment in Pharmaceutical Industry. Sankalp : Journal of Management and Research ISSN No 2231-1904 Vol 4, July 2014. 
3. Chouhan, V. S. & Srivastava, S. (2013). Competency Mapping Model for HR professional in India. IJHRMR, 3(1), 113-118.
4. Chouhan, V.S & Srivastava, S. (2014) Understanding Competencies and Competency Modeling –A Literature Survey, IOSR Journal of Business and Management eISSN:2278-487X, pISSN:2319-7668. Vol 16, Issue 1, 2014 pp14-22.
5. Gangwani Dr.S. & Dubey K.(2016). A Study on Working Environment Influecing Employee Retention of Indian IT Professional, IJRDO- Journal of Applied Management Science ISSN:2455-9229, Vol-2, Issue 7.
6. Kumar S. A. & Mahadevan A. (2016).  Attrition Analysis - In Indian Organised Retailing Industry with special reference to Coimbatore Asian Journal of Research in Social Sciences and Humanities, Vol. 6, No.7, pp. 1459-1470. 1470
7. Shivanjali, Singh M., Singh T.(2019) Competency Mapping: A Strategic Perspective in Employee Retention International Journal of Recent Technology and Engineering (IJRTE) ISSN: 2277-3878, Volume-8 Issue-2, July 2019.
8. Kossivi, B., Xu, M. and Kalgora, B. (2016) Study on Determining Factors of Employee Retention. Open Journal of Social Sciences, 4, 261-268. 
9. Parikh M. D.(2014)Improving Effectiveness of Retail Sector through Competency Mapping of Sales Managers Indian Journal Of Applied Research
ISSN - 2249-555X Volume - 4  Issue - 10. 
10. Spencer, L. M. and Spencer, S. M. (1993). Competence at Work:  Model  for  Superior Performance. New York: John Wiley and Sons.
Website:
1. http://dx.doi.org/10.4236/jss.2016.45029.
2. https://www.ibef.org/industry/indian-retail-industry-analysis-presentation.
3. https://www.tinypulse.com/blog/effective-employee-retention-strategies-for-the-retail-industry. 

*Contents are provided by Authors of articles. Please contact us if you having any query.






Bank Details