1. Reserve Bank of India; (2007). Report on Trends and Progress of Banking in India 2009-10; RBI Mumbai.
2. Report (2006); on foreign ‘banks in india 2006; P.W.C. Mumbai Pp. 28-4
3. Sawhney, Mohanbir (Feb. 2002); Managing and Measuring Relationship equity in the network econom. Journal of the Academy of Marketing Science; Vol.3, No. 4 p.313.
4. Jindal, Satish; E-Commerce’s Mixed Blessing Traffic World; The Economic Times, New Delhi, (Feb.1, 1999); Col. 1-2, p.7.
5. Cram, Tony; (20C1); Customers that count; Financial Times Prentice Hall, New York; p.32.
6. The Banker Magazine (Supplement); (2015); Banking Evolution: Retail Banking The Financial Times Ltd. London (Sept.2007); pp 4-10.
7. Ibid, p.,24.
8. Abdul Kalam Dr. APJ; (30 May, 2006) Dynamic Banking and Rural Development Missions; Presidential Address at the bicentennial celebration of the SBI.