1. Zeithaml, Bitner&Gremler: Services Marketing: Integrating Customer Focus acrossthe Firm. McGraw-Hill.
2. Consumer Behaviour by Schiiffman 9thed
3. Consumer Behaviour by S Ramesh Kumar
4. Marketing Management (South Asian perspective)by Philip Kotler et al
5. Advertising & Personal Selling by C.B. Gupta
6. Advertising and Personal Selling by NeetuKapoor
7. Marketing Management by T.N. Chhabra& S.K. Grover